Full IT Services Overview

Our Full IT Services is our all-in-one package designed to make IT problems disappear. We take care of all aspects of your IT management, support, and maintenance. Whether you’re experiencing an issue, have a question, or are planning a new technology project, we’ve got you covered. This package includes all the essential IT services you need, such as security, support, and IT strategy.

Common Full IT Services Items

Managed M365 Licensing

• What?
  This covers the licensing needed for Microsoft 365 (M365).

• Why?
  It provides access to M365 apps like Outlook, Excel, and Teams, as well as Microsoft's world-class email infrastructure (Exchange Online). Additionally, it includes tools for IT automation, security management, and other essentials to keep your IT infrastructure running smoothly.

• Details?
  We wrap this service into your Managed Services Agreement, offering a single, cohesive bill for all your IT needs.

Unlimited Remote Support

• What?
  Unlimited access to a helpdesk for resolving day-to-day computer issues.

• Why?
  Computers are vital for business operations. Ensuring your employees are up and running quickly maximizes productivity and reduces downtime.

• Details?
  Helpdesk hours are from 8:30 AM to 5:00 PM; after-hours support is also available, with slightly increased response times.

Managed SaaS Backups

• What?
  We back up your M365 data (emails, Teams, SharePoint, OneDrive) and retain it for at least one year.

• Why?
  Cloud storage is not immune to data loss. Backups are crucial to protect against accidental deletions, disgruntled employees, or unforeseen threats.

• Details?
  Covers SharePoint, Emails, Teams Channels, and OneDrive. Several retention options are available, starting at one year. Contact us for additional options.

Offsite Backups

• What?
  Data stored on-premises is backed up to the cloud.

• Why?
  Local resources can be disrupted by natural disasters, hardware failure, or cyberattacks. Offsite backups ensure your data remains safe no matter what happens.

• Details?
  The backup method varies depending on your environment, and details are determined during the discovery phase.

Folder Backups

• What?
  We back up common folders (Desktop, Documents, Photos) to the cloud using OneDrive.

• Why?
  Workstations and hard drives experience failures regularly. We ensure your critical files are always secure.

• Details?
  OneDrive ensures your important files are automatically backed up to the cloud, providing peace of mind.

Managed M365 Account Monitoring

• What?
  We proactively monitor your M365 logins for suspicious activities such as logins from unfamiliar locations (e.g., outside of Canada).

• Why?
  Microsoft account breaches are among the most common security incidents. Detecting and addressing a compromised account early is crucial to preventing damage.

• Details?
  If a breach occurs, we immediately lock down the account and ensure any unauthorized access is blocked.

Consolidated Identity (SSO)

• What?
  A single login for all your business systems—email, computer, and more.

• Why?
  Multiple passwords can lead to weak credentials and increased security risks. Consolidating into one secure identity simplifies login processes and improves security.

• Details?
  We integrate your computers with Microsoft EntraID and work with you to unify logins for other major platforms (e.g., VoIP phones, calendar apps).

Managed Windows Patching

• What?
  We ensure your devices are updated with the latest security patches and feature updates.

• Why?
  Regular patching is crucial to prevent system exploits and ensure system stability.

• Details?
  We ensure devices are updated and investigate failed patches proactively to avoid security risks.

Managed AntiVirus (EDR) w/SOC

• What?
  We install and maintain an Antivirus solution with EDR (Endpoint Detection and Response) capabilities and 24/7 monitoring by a Security Operations Center (SOC).

• Why?
  A robust Antivirus solution actively protects your systems from malicious software, and the EDR helps detect more sophisticated threats.

• Details?
  In case of an infection, we resolve and remediate the issue, ensuring your devices are continuously protected. We also utilize Microsoft’s XDR for enhanced protection.

Device Encryption

• What?
  We use BitLocker to encrypt your devices and protect your data at rest.

• Why?
  In case a device is lost, stolen, or retired, encryption ensures your data remains secure against theft or unauthorized access.

• Details?
  This is a critical security measure, particularly for industries with regulatory compliance requirements.

Managed External Vulnerability Scanning

• What?
  We monitor your network for internet-exposed devices and address vulnerabilities.

• Why?
  Poorly secured devices exposed to the internet are a common attack vector for cybercriminals.

• Details?
  We investigate vulnerabilities and take corrective action to close any security gaps in your network.

Managed Spam Filter

• What?
  We maintain and monitor a spam filter to protect your email from unwanted or malicious messages.

• Why?
  Reducing the amount of spam that reaches your employees helps minimize the risk of phishing attacks and malware.

• Details?
  We tailor the filtering level to your specific needs and work with you to ensure that legitimate emails are not blocked.

Microsoft Experts

• What?
  We have certified Microsoft experts on staff to assist with your most complex IT issues, including infrastructure design and advanced troubleshooting.

• Why?
  Microsoft is a cornerstone of modern IT, and having experts on hand ensures we can handle any challenges that arise in your environment.

• Details?
  Our Microsoft-certified professionals are equipped to solve advanced problems and optimize your systems.

Networking Experts

• What?
  Our certified networking experts provide solutions for your most critical network issues.

• Why?
  From Wi-Fi problems to internet outages, networking issues can disrupt your business. Our team ensures your network is reliable and secure.

• Details?
  Our experts hold industry-standard Data Networking Certifications and have the expertise to address complex networking challenges.

Cybersecurity Experts

• What?
  We have certified cybersecurity professionals on staff to secure your systems and protect your sensitive data.

• Why?
  Cybersecurity is a critical necessity in today’s digital landscape. Our experts ensure your business is protected from emerging threats.

• Details?
  Our team holds industry-standard Cybersecurity Certifications, bringing a wealth of knowledge to secure your infrastructure.

IT Management and Proactive Services

• What?
  The "Managed" in Managed Services means proactive management of your IT systems.

• Why?
  IT infrastructure needs constant attention to ensure it’s running smoothly and securely. We manage your IT before problems arise.

• Details?
  We proactively address service issues, monitor for failures, and ensure that everything runs seamlessly—ensuring IT is a workforce multiplier, not a roadblock.

IT Strategy Meetings

• What?
  Recurring strategy meetings to review your IT health and plan for the future.

• Why?
  Staying ahead of technological changes and understanding potential challenges is crucial for long-term success.

• Details?
  We review your IT health, discuss any issues, and help you plan your IT roadmap to avoid unexpected expenses and ensure smooth operations.

IT Procurement

• What?
  We help you procure hardware and software for your business needs.

• Why?
  Skip the time and hassle of researching equipment. We leverage exclusive deals and handle all vendor interactions for you.

• Details?
  We compare prices from various distributors and ensure the interoperability of all your IT equipment.

Convenient Warranty Claims

• What?
  We handle warranty claims on your behalf for any equipment purchased through us.

• Why?
  We have the technical expertise to navigate warranty issues, saving you time and frustration.

• Details?
  This service applies only to products purchased from KIT Professionals.

Expert Advice

• What?
  Gain access to expert advice tailored to your business environment.

• Why?
  Technology decisions can be complex. Our experts guide you to make the best choices for your business.

• Details?
  We help you plan for the future and ensure you’re making the right IT investments.

Discounted Out of Scope Rate

• What?
  Get a discounted hourly rate for services that fall outside the Managed Services Agreement.

• Why?
  We want to be your trusted IT partner, even for tasks not covered by the agreement.

• Details?
  If the work is outside the scope, we offer a special rate for you to continue benefiting from our expertise.

Peace of Mind

Last, but certainly not least.

We offer the peace of mind that comes with knowing you have dedicated professionals looking after you and your business.

Contact Details
For more information, get in touch with us:

• Sales Inquiries: sales@kitprofessionals.com

• Technical Support: support@kitprofessionals.com

• Call Us: (236) 804-1207